This website does not support Internet Explorer. Please use the latest version of Chrome, Firefox, Edge, or Safari.


This course on working with claims administrators covers the life cycle of a case involving a claims administrator including when it is beneficial to use a claims administrator, questions attorney general offices should pose when hiring a claims administrator, and how a claims administrator handles large and small cases. The course discusses the claims administration process.

This course was developed by the NAGTRI Center for Consumer Protection.

Learning Objectives

  • Identify the services provided by a claims administrator.
  • Decide when it is appropriate to hire a claims administrator.
  • Articulate the next steps after hiring a claims administrator.
  • Incorporate best practices for noticing, locating consumers, and distribution.
  • State the importance of having good consumer data.
  • Implement cost saving measures