I was excited to take on the role of Chief of the Consumer Protection Division at the Massachusetts Attorney General’s Office in May of this year, after nearly seven years serving as an Assistant Attorney General in the Consumer Protection Division, and most recently as its Managing Attorney. In Massachusetts, we are fortunate to have robust consumer protection laws, and our office has been a national leader in bringing groundbreaking enforcement actions to ensure the fair treatment of consumers. Our work spans the full range of consumer protection issues, promoting housing stability, transportation affordability, debtor and borrower rights, higher education access, product safety, and financial equity. It is a privilege to serve Attorney General Campbell in these efforts and lead the dedicated group of attorneys, paralegals, and staff who devote themselves to this work.
My interest in consumer protection is what drew me to the law. During the 2008 recession, I was working at the Federal Reserve Bank of Boston where we were confronted daily by the devastation of the subprime mortgage crisis. That experience motivated me to attend law school to gain the tools necessary for combatting the type of unfair and deceptive business practices that can result in economic devastation for individuals and families. After graduating from Yale Law School, I got my first taste of government law running a clinical partnership between Yale Law School and the San Francisco City Attorney’s Office. Following a Sixth Circuit clerkship, I returned to Boston for a fellowship with the National Consumer Law Center, where my work focused on student loans, auto, and debt collection issues.
I jumped at the opportunity to join the Massachusetts Attorney General’s Office in 2016 to participate in the office’s cutting-edge work on many of the same issues. Upon joining the office, I litigated Massachusetts’ enforcement action against PHEAA for misconduct related to its servicing of federal student loans and served as lead counsel for a coalition of states in multiple federal lawsuits brought to ensure the full implementation of regulations intended to provide protections and loan forgiveness to student loan borrowers across the country. Amongst other things, these lawsuits contributed to student borrowers across the country receiving hundreds of millions of dollars in loan forgiveness.
In these and subsequent efforts, I have profoundly enjoyed the opportunities I have had to work closely with colleagues across the country on behalf of consumers. The dedication, creativity, and depth of knowledge of this community is remarkable, and I look forward to continuing to work closely with all of you in my new role.
