Washington, D.C. — The National Association of Attorneys General (NAAG) is asking Congress to allow attorneys general to enforce state and federal consumer protections for airline travelers. This request comes after attorneys general received thousands of complaints from outraged passengers, claiming airlines have failed in their service responsibilities, causing significant frustrations and unnecessary challenges.
Federal law currently places the central responsibility for addressing violations of airline consumer protection with the United States Department of Transportation (US DOT), but the agency has not kept up with the escalating issues. State attorneys general have little to no authority in holding airline companies accountable for unacceptable behavior towards consumers.
The letter, signed by 38 attorneys general, urges Congress to pass legislation that would authorize state attorneys general to enforce both state and federal consumer protection laws governing the airline industry. It also encourages Congress to consider shifting the authority for federal investigations of airline patron complaints from the US DOT to an agency more primarily focused on consumer protection, such as the U.S. Department of Justice or the Federal Trade Commission.
“The mistreatment of airline consumers is a bi-partisan issue—one that requires immediate action from federal lawmakers. Flying is essential to millions of Americans as they go about their personal and professional lives and is critical to our local, state, and national economies,” reads the letter.
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